Billing Inquiries - Invoices and/or update information

Description: View or download invoices or update your billing information

Time to Complete: Less than 5 minutes

Purpose:

This is an instructional article that will assist the target audience in understanding how to login to the self service billing portal to resolve billing inquiries.

Target Audience:

• End Users: Billing Representatives
• Staff: All

Examples of when to use this article:

• Need access to past or current invoices
• Need to update credit card or ACH on file
• Need to update address or other billing information

Before We Start:

• In order to access the self service billing portal, you must be listed as a billing representative on the account and use the same email address listed to

Instructions/Process:

1. Visit the self service billing portal at https://ariento.com/billing

2. Enter your email address (Note: must match the one on file)

3. Check your email for a temporary link/code to login

4. If you have already visited the billing portal and still need assistance, please schedule time with your account manager here:

   https://ariento.com/appointments-account-manager