How to request an on site visit

Description: Instructions for how to request and pay for an on site visit by an Ariento technician.

Time to Complete: 2 minutes

Purpose:

This is an instructional article that will assist the target audience in understanding how to request and pay for an on site visit by an Ariento technician.

Target Audience:

• End Users: All
• Staff: All

Examples of when to use this article:

• Client desires an Ariento technician come on site on a one time basis
• Client desires an Ariento technician come on site on a recurring basis

Instructions/Process:

1. Visit https://www.ariento.com/store-office/on-site-visit 
2. Purchase desired quantity of site visits (Note: site visits do not expire)
   
   • • Once purchased, your site visits will be added to your monthly bill as a $0 charge so you can see the quantity remaining
3. When ready request your actual site visits, visit https://ariento.zendesk.com/hc/en-us/requests/new?ticket_form_id=4428559458075 to request
4. Once requested, we will reach out to you to confirm availability and coordinate any details

Relevant Articles/References (Links):

• None