How to ship a computer to Ariento?

Description: Step-by-step guide explaining how to ship a computer back to Ariento for repurposing, disposal or maintenance.

Time to Complete: 30 minutes

Purpose:

This is an instructional article that will assist the target audience in understanding how to ship a computer back to the Ariento warehouse for repurposing or disposal.

Target Audience:

• End Users: All
• Staff: All

Examples of when to use this article:

• User returns computer when leaving company.
• Computer is end of life and needs to be securely disposed of

Before We Start:

• Prior to shipping computer, please ensure it is factory reset and wiped of all data. 

Instructions/Process:

1. For computers that do not have data on them (see this article for how to wipe) or that have been confirmed wiped clean, contact [e-mail] for a shipping label or follow below instructions using any as shipping method as long as signature is required
2. For computers that have data on them use Registered Mail for chain of custody purposes
   1. Take hardware to any United States Post Office
   2. At the counter, ask for Priority Mail which will require the purchase of a box.
   3. Purchase Registered Mail as an additional option.
   4. Purchase Signature Confirmation as an additional option.
   5. Ensure that your name is in the "From" address
3. Set the ship to address as:

   • • ATTN: Ariento Inc. <Enter related Ticket Number(s) for reference>

     • 377 Riverside Drive, STE 106

     • Franklin, TN 37064

4. Take a picture of the tracking number and receipt and text it to 848-274-3680. Include any ticket numbers for reference.

Relevant Articles/References (Links):

• How to factory reset a Windows computer and erase data