How to pre-onboard a computer to be managed by Ariento?

Description: Instructions for preonboarding a company owned computer to be managed by Ariento

Time to Complete: 30 minutes with appropriate internet connection if Windows. 

Purpose: This is an instructional article that will assist the target audience in understanding how to pre-onboard a company computer to be managed by Ariento. Preonboarding of a computer is required before an appointment for Ariento's white glove onboarding.

Examples of when to use this article:

• A new user has joined the company and you need a computer for them
• Company onboarding representative is pre-onboarding a computer for a future user
• A user is receiving a new computer and needs to onboard it

Before We Start:

• Computer must meet Ariento minimum specifications
• Computer must be brand new or factory reset
• Computer must be company owned, DO NOT onboard a personal computer
• Internet download speed must be greater than 50 Mbps at https://www.speedtest.net/ for successful onboarding
  • To improve internet speed move closer to your router and/or hard wire plug directly into the router.

Instructions/Process:

Mac Computer:

1. Computer MUST be pre-onboarded via one of the following 3 options PRIOR to being issued to the user

1. Send to Ariento to pre-onboard
2. Schedule a site visit for an Ariento technician to come on site to preonboard the computer
3. Have your trained company onboarding rep preonboard the computer (required training via Ariento LMS is required to be an onboarding rep)

2. Click here to schedule an appointment for user to onboard the computer with an Ariento representative. Please note: Computer MUST be pre-onboarded via one of the above options first.

Windows Computer:

1. Computer can be pre-onboarded via one of the following 4 options

• Send to Ariento to pre-onboard
• Schedule a site visit for an Ariento technician to come on site to preonboard the computer
• Have your trained company onboarding rep pre-onboard the computer (required training via Ariento LMS is required to be an onboarding rep)
• User self service pre-onboarding by following these instructions (estimated time 20 minutes with good internet connection):
  1. 1. If the computer you are using isn't a brand new computer, please Factory Reset the device 
        1. Click Settings, and then click Change PC settings.)
        2. Click Update and recovery, and then tap or click Recovery.
        3. Under Remove everything and reinstall Windows, tap or click Get started.
        4. Follow the instructions on the screen.
     2. Start up your new device and begin the Windows Out of Box Experience.
     3. On the Sign in with Microsoft screen, type your work or school email address.
        
        
     4. When prompted enter your password and complete MFA
     5. Verify your device is now joined to your organization's network.

        1. Open Settings, and then select Accounts.
           
           

        2. Select Access work or school, and make sure you see text that says something like, Connected to <your_organization> Azure AD.

     6. If computer was not onboarded by primary user of workstation, primary end user name and device serial number must be submitted to Ariento for proper assignment on backend.

2. Once computer is pre-onboarded you can Click here to schedule an appointment for white glove setup support if needed. Please note: Computer MUST be pre-onboarded via one of the above options first.

Relevant Articles/References (Links):

• None