How to allow Ariento to remotely connect to your computer using ScreenConnect

Purpose:

This is an instructional article that will assist the target audience in the steps to allow an Ariento support representative connect to their computer using ScreenConnect.

Target Audience:

• End Users: All
• Staff: All

Examples of when to use this article:

• An Ariento support representative needs to connect to your computer to assist in troubleshooting or executing a task that requires admin privileges

Before We Start:

• IMPORTANT: Before screen sharing, please close all applications, emails and documents that you will not use in the session to avoid sharing sensitive information.

Instructions/Process:

1. Visit https://ariento.screenconnect.com/
2. Enter the code provided by your Ariento support representative and click the arrow button
   • • • • • 
3. When prompted, click to run and install the temporary ScreenConnect application
4. When prompted, click to "allow" control of your computer by the Ariento support representative

Relevant Articles/References (Links):

• How to allow Ariento to remotely connect to your computer using Quick Assist