How to allow Ariento to remotely connect to your computer using Quick Assist

Purpose:

This is an instructional article that will assist the target audience in the steps to allow an Ariento support representative connect to their computer using Quick Assist.

Target Audience:

• End Users: All
• Staff: All

Examples of when to use this article:

• An Ariento support representative needs to connect to your computer to assist in troubleshooting or executing a task that requires admin privileges

Before We Start:

• IMPORTANT: Before screen sharing, please close all applications, emails and documents that you will not use in the session to avoid sharing sensitive information.

Instructions/Process:

1. Hold the Windows Key and the Control (Ctrl) key down, then press Q. Win + Ctrl + Q.
   
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2. If that worked, skip to Step 5. If that didn't work click the search icon (magnifying glass) on your task bar menu
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3. Type in "Quick Assist" and press enter to search
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4. Select/Click the Quick Assist App and it will launch
5. Enter the code provided by your Ariento support representative and click the "Share Screen" button
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6. When prompted, click to "allow" control of your computer by the Ariento support representative

Relevant Articles/References (Links):

• How to allow Ariento to remotely connect to your computer using Screen Connect