Contacting Ariento Support

Before We Start:   This article will go over the different methods for reaching out to Ariento Support and when those methods are most useful.   

Instructions:

1. Using  our web portal to open a service ticket: Ariento.com/support  

   

   • “Open A Ticket” 
     • This form is great for general needs, including assistance with access or helping to resolve an issue.  
     • This form will ask for some basic user information, including name and email address, as well some information on what issue you are having and when it began.  
     • Filling out this form will automatically open a ticket with the Ariento support team and provide them with a direct contact string with you.  
     • You can communicate with the Agent assigned to your case as well as get status updates via email or by clicking “View Your Tickets” 
   • “New User Request” 
     • This form is used for adding new users to your account and must be completed by a decision maker at your company.  
     • This form will ask for some basic user information, including name and email address, as well as information on the new user that you would like created. This includes the users name and email address, as well as information to understand the new users requirements. This is where you can identify if you have purchased hardware or software that you would like us to assist with.  
     • Filling out this form will automatically open a series of tickets with the Ariento Support team that will include any billing impacts and setups that may be required.  
   • “Revoke/Suspend User Request”
     • This form is used for Removing or modifying users to your account and must be completed by a decision maker at your company.  
     • This form will ask for some basic user information, including name and email address, as well as information on the new user that you would like removed or modified. This includes the users name and email address, and additional information to understand your requirements. This is where you can identify any information you would like archived from the outgoing user.   
     • Filling out this form will automatically open a series of tickets with the Ariento Support team that will include any billing impacts associated with the user request.
2.  Email us via [e-mail]. This will open a ticket automatically and begin communication with Ariento support. 
   
   

3. Call us at [phone] and this will be routed to one our support technicians.